Valley Pool Service Agreement

Full Service included in monthly rate:

• Weekly chemical testing, chlorine, acid, salt and DE Powder needed to maintain water chemistry.

• Netting and brushing pool and spa.

• 4 service stops per month. 48 service stops per year (12 months x 4 weekly service stops).

Expenses not included in Full Service monthly rate:

• Excessive cleanup (excessive landscape debris, fallen trees, firecrackers in pool, etc.)

• DE, Cartridge or Filter cleanings - minimum of 2 times per year ($125/filter cleaning)

• Salt cell cleaning - minimum of 4 times per year ($25/salt cell cleaning)

• Parts and labor for repairs

• Additional service calls

• Specialty chemicals

• Annual chemical balancing: conditioner, algaecide, and phosphate charge

• Excessive amounts of chlorine, acid, salt, etc. (Due to swimming dogs, leaking pools, waterfalls, etc.)

Customer Responsibilities:

• Trim trees and plants away from pool.

• Clear path to pool equipment and around pool edges.

• Remove pool covers, floats, toys, etc. on day of service.

• Maintain proper water levels.

• Assure that all gates are operating properly.

• Provide key/gate code to Poolscaping (if applicable).  If key/gate code is not provided, and the gate is locked and not accessible, there will be a fee to have employee return again for service.

• Aggressive dogs do not physically disturb pool technician. 

Weather/Holiday:

If the service falls during rainy weather or holiday during the off season, the service call may be postponed until the next scheduled visit. During the swimming season the service call will be done regardless of the weather or holiday. There are no credits for service trips not completed. If you feel that the call was missed for other reasons than those stated above, please contact the company within 24 hrs and the service call may be rescheduled. At no time will two (2) consecutive service calls be missed. (One month of service is equal to four weeks)

Repair(s):

Authorizations that are essential to the operation of the pool must be made as quickly as possible to avoid deterioration of water quality. Repairs under $75.00 will be done as a matter of routine maintenance. Such as skimmer baskets, pump baskets, pool sweep bags, tab floaters, etc. Any amount over that will be approved by customer.

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Vacation: Monthly billing includes 4 service stops per month.  12 months x 4 weekly visits are 48 stops per year out of 52 weeks. There are 4 months each year that have an extra week of service— 5th service day.  Poolscaping does not charge for these extra service days, but it will be taken for vacation, weather and sick days. There is no service on Thanksgiving and Christmas week.  There are two other floating weeks for employee sick leave and vacation. Customers will be notified as soon as possible.

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Payment Terms: Invoices are billed on the 1st of each month, for the “current month” and due by the 30th of the current month. To avoid a $15.00 late payment fee, all amounts must be received before the 1st of the following month. Unless prior payment arrangements have been made, any two consecutive unpaid invoices can result in “suspension” or “cancellation” of service, and the referral to a collection agency. Service will resume upon receipt of payment. There could be additional charges to restore the pool/spa to a swimmable condition. There will be a $25.00 fee for all returned checks.

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Cancellation: Agreements can be cancelled by either party at any time.